Does WaterGuru really offer free Cassette shipping for life?

Yes!  As long as you subscribe to any of our cassette 3-packs you will receive free shipping for as long as you remain a WaterGuru cassette subscriber!

What do I have to do to get free shipping for life?

• When you sign up for a cassette subscription, you agree to manage your subscription yourself through the WaterGuru app or through your desktop computer. Manage your subscription
• If you experience any issues managing your subscription yourself through the app or through your desktop computer, you must contact WaterGuru for assistance  

What do I do if I have moved to a new address?

• Just login to your My Account > Manage Subscriptions and change your new shipping address. Manage your subscription
• If you experience any issues managing your subscription yourself through the app or through your desktop computer, you must contact WaterGuru for assistance
• Note:  WaterGuru is not responsible if a customer fails to update their new shipping address and the cassette order is sent to the customer's previous address.  In such instances, the customer must arrange for the cassettes to be shipped from the old address to the new address.  

What do I do if I have a new credit card, email address, or phone number? 

• Just login to your My Account > Manage Subscriptions > Account > Your address and Payment details and update your account information. Manage your subscription
• If you experience any issues managing your subscription yourself through the app or through your desktop computer, you must contact WaterGuru for assistance  

I'm going to be out of town when my next delivery is scheduled, can I pause my subscription?

• Yes. Just login to your My Account > Manage Subscriptions and select "Reschedule" Manage your subscription

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• If you experience any issues managing your subscription yourself through the app or through your desktop computer, you must contact WaterGuru for assistance  
• Note:  WaterGuru is not responsible if a customer fails to reschedule their cassette order if they know they are not going to be at home to retrieve the order. In such instances, the customer must either reschedule the delivery or arrange for a friend or neighbor to retrieve the shipment.

I am currently subscribed to the C2 3-packs, can I change to a different 3-pack?

• If you would like to switch to a different C2 3-pack, you must contact WaterGuru for assistance.  We would be glad to assist!  

I am currently on a 5-month subscription because I only keep my pool open 5 months a year, can I reschedule the delivery of the next cassette order until next year?

• Yes. Of course! Just login to your My Account > Manage Subscriptions and select "Reschedule" Manage your subscription

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• If you experience any issues managing your subscription yourself through the app or through your desktop computer, you must contact WaterGuru for assistance  

I already have too many cassettes, can I skip my next order?

• Yes. Of course! Just login to your My Account > Manage Subscriptions and select "Skip" Manage your subscription

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• If you experience any issues managing your subscription yourself through the app or through your desktop computer, you must contact WaterGuru for assistance 

I am out of cassettes already and I need my order shipped now, is that possible?

• Yes. Of course! Just login to your My Account > Manage Subscriptions and select "Send Now" Manage your subscription

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• If you experience any issues managing your subscription yourself through the app or through your desktop computer, you must contact WaterGuru for assistance