How do I track my order?

An order confirmation will be sent to your email address after the order has been placed.

A separate email with the service information and tracking number will be sent once the order has been shipped out. 

Search your inbox for an email from support@waterguru.com with the subject “A shipment from order #XXXXXX is on the way” Also search your junk mail or spam folder.

• The email will state:  "Your order is on the way. Track your shipment to see the delivery status".
• Tap "View your Order" 
• After you tap on the link, you will be directed to a page showing the current status of your order and delivery status

• At the bottom of the page, your estimated delivery date and your Tracking number will appear
• You have the option to track your order using "SHOP" to have a link sent to your phone for easy tracking. 
• Shop is an App that is available in both Google Play and the App Store
• Tap Track order with Shop
• 
• A QR code will appear with the option to: "Track on your phone"

  Scan the code with your phone’s camera to track with Shop.

  Or send a link to your phone

• If you tap on "Send a link to your phone", you will be prompted to enter your phone number
• Enter your phone number and tap Submit
• You will receive a text message stating:  "Track your order every step of the way in the Shop App", and a clickable link will be displayed
• 
• Tap on the link and you will be prompted to install the Shop App from Shopify on your phone
• After you install the Shop App, you will see a list of any recent purchases that were processed using Shopify including WaterGuru orders.
• 
• If you tap on the Device order itself, you will see a summary of the order with a link to tap Details to view the Order Details including your Order Number, Order Date, and Shipping information
• If you tap on the map, you will see the current Tracking Status of your order on a map
• 

Important:

• In most cases, orders leave our warehouse within 24-48 hours. 
• If part of your order isn’t available for immediate shipment, your order will not ship until all items are completed. 
• Some chemicals are incompatible with each other and we will separate chemical orders automatically.