Why Can’t I See My Subscription in My WaterGuru App?

Why Can’t I See My Subscription in My WaterGuru App?

If you purchased or enrolled in a Cassette Auto-Delivery subscription but don’t see it reflected in your WaterGuru app, don’t worry — this usually happens for one simple reason.
 

Different Email Addresses Used

Your WaterGuru app and your subscription account must be associated with the same email address to sync properly. If you made your subscription purchase using a different email than the one you used to sign in to the WaterGuru app, your subscription will not appear in the app.

To resolve this, confirm which email address was used for your subscription order and contact WaterGuru Customer Support to help link your subscription to the correct account.
 

How to Contact WaterGuru Support

Our team is happy to assist you in verifying or updating your email address to link your subscription to your app.

You can reach us through:

• Phone: 1-844-989-GURU (4878) Monday to Friday, 9:00 AM – 6:00 PM PST. 

• Email: support@waterguru.com — available anytime; we’ll respond as soon as possible.

• Live Chat: Visit www.waterguru.com and chat with our team, Monday to Friday, 9:00 AM – 6:00 PM PST. Or leave a message via chat box, and we will get back to you during business hours.