How do I track my order?

After placing your order, you will receive an Order Confirmation email at the email address used during checkout.

Step 1: Locate Your Order ID

• Your Order Confirmation email contains your Order ID, which you will need to check your order status.

Step 2: Visit the Tracking Page

• Go to: https://waterguru.com/pages/tracking

• Enter your Order ID to view your current order status.

Step 3: View Tracking Details

• If a tracking number is available, click “View Tracking Journey”
  OR;

• Click directly on the Tracking Number to be redirected to the carrier’s website for real-time updates.

  

Order Status: “Awaiting Fulfillment”

• If your order has not yet shipped, the status will show “Awaiting Fulfillment.”

• Please allow 24–48 hours for processing, and check back later for updated tracking information.

Alternative Way to Track Your Order

You can also track your order using the Shipping Confirmation email sent once your order has shipped.

Search your inbox for an email from support@waterguru.com with the subject “A shipment from order #XXXXXX is on the way.” Also, search your junk mail or spam folder.

• The email will state:  "Your order is on the way. Track your shipment to see the delivery status".
• Tap "View your Order" 
• After you tap on the link, you will be directed to a page showing the current status of your order and delivery status

• At the bottom of the page, your estimated delivery date and your Tracking number will appear
• You have the option to track your order using "SHOP" to have a link sent to your phone for easy tracking. 
• Shop is an App that is available in both Google Play and the App Store
• Tap Track order with Shop
• 

• A QR code will appear with the option to: "Track on your phone"

  Scan the code with your phone’s camera to track with Shop.

  Or send a link to your phone

• If you tap on "Send a link to your phone", you will be prompted to enter your phone number
• Enter your phone number and tap Submit
• You will receive a text message stating:  "Track your order every step of the way in the Shop App", and a clickable link will be displayed
• 
• Tap on the link and you will be prompted to install the Shop App from Shopify on your phone
• After you install the Shop App, you will see a list of any recent purchases that were processed using Shopify including WaterGuru orders.
• 
• If you tap on the Device order itself, you will see a summary of the order with a link to tap Details to view the Order Details including your Order Number, Order Date, and Shipping information
• If you tap on the map, you will see the current Tracking Status of your order on a map
• 

Important:

• In most cases, orders leave our warehouse within 24-48 hours. 
• If part of your order isn’t available for immediate shipment, your order will not ship until all items are completed. 
• Some chemicals are incompatible with each other, and we will separate chemical orders automatically.