If you receive an email from WaterGuru stating "The WaterGuru TEST sample you submitted did not contain enough water", this is an indication that the water sample bottle was not fully closed.
WaterGuru Customer Support can assist!
You will need another TEST kit and do another water sample. Ensure that after you have collected the water sample make sure the bottle is fully closed before placing it in the shipping envelope.
Please reach out to WaterGuru Customer Support during normal business hours, Monday - Friday from 9:00am - 6:00pm PST or email firstname.lastname@example.org.