Why aren't the WaterGuru TEST results I submitted in the WaterGuru App?

If you sent a WaterGuru TEST water sample using the shipment labels included in the SENSE S1 3-pack or 5-pack cassettes, be advised that the water sample may not have shipped due to an incorrect address.

• Those older shipment labels have the old WaterGuru Address in Sunnyvale, California
• WaterGuru is no longer at the Sunnyvale location  
• The office is now located in Fremont, California

Here is what you need to do if you still have older shipment labels:

1. Cover up the Sunnyvale address using a blank white label or a white piece of paper.
2. Write on the label the new address of WaterGuru:

WaterGuru

47913 Warm Springs Blvd.

Fremont, CA, 94539-7400

When you are done, cover the label securely with clear plastic tape.

If you had previously sent a water sample to the old address, you can reach out to WaterGuru Support by emailing support@waterguru.com and we can provide you with a WaterGuru TEST kit that has the new address.