No WaterGuru Devices Found - Error message WaterGuru SENSE setup

If you see the error "No WaterGuru Devices Found" during setup of a WaterGuru SENSE it means one or more of the following:

• The WaterGuru device is more than 6 feet away from your phone
• Bluetooth on your phone needs to be reset
• The SENSE batteries have not been changed (S1/S2) or charged (S3) recently - Weak batteries will not transmit Bluetooth. 
• Note:  If you have not changed your batteries for a while, start the troubleshooting with new Energizer or Duracell batteries

Follow these steps to resolve:

1. Ensure you are within 6 feet of your WaterGuru device
   • SENSE S1 - Replace batteries if battery strength is below 50%
   • SENSE S1 - Replace batteries if battery strength is below 50% 
   • SENSE S3 - Charge the device through USB
2. On your phone, force close the WaterGuru app
3. On your phone, disable Bluetooth:  Settings > Bluetooth > Disable
4. On your phone, enable Bluetooth:  Settings > Bluetooth > Enable
5. Launch the WaterGuru app
6. Start the process to pair the device to your Wi-Fi network.

If you have completed the above steps and still see the error message, there may be a Bluetooth issue with your device, please click here to submit a Support Request and we will respond.

You can also contact us by phone Monday to Friday from 9:00am - 6:00pm PST at 1-844-989-4878.  WaterGuru Support can check your device remotely for further troubleshooting.