I can't launch the WaterGuru app when I am connected to my Wi-Fi network. I see an error message. Only cellular works.
You are receiving this message because you enabled "Debug" in the WaterGuru app. If you do not want to see such messages in the future, you can disable Debug by following these steps:
- Launch the WaterGuru app
- Tap the Gear icon (Settings) in the upper right-hand corner
- Tap Debug
- Tap the toggle button next to "Show error popup" to disable
If you can't launch the WaterGuru App when connected to your Wi-Fi network, it is usually due to your router or your router's network security software blocking the Secure Domain associated with the WaterGuru app. When this occurs, instead of the WaterGuru app launching, an error message will appear:
The error message subject will be:
- Error while get dashboard lambda
Error while decoding dashboard json data - Note: This issue typically occurs with EERO Wi-Fi routers but can occur with other routers as well. It can also occur if you are connected to a Wi-Fi network router that does not have access to the Internet.
- If your router has a firewall enabled or it is running network security software or if you have enabled Ad-blocking, you may need to either reboot the router or disable the network security software temporarily. If that does not work, you should reach out to the router manufacturer for assistance.
How do I resolve?
- To resolve the problem, just turn off Wi-Fi on your phone to switch to Cellular data which will bypass your home Wi-Fi router.
- Here is an EERO help article with a resolution for EERO routers with "Block Ads" configured with EERO Plus: https://support.eero.com/hc/en-us/articles/115005284506-What-do-I-do-if-Block-Ads-causes-a-website-or-app-to-stop-working
- Here is an EERO help article for how to configure which sites are blocked or allowed in EERO Plus: https://support.eero.com/hc/en-us/articles/360045634132-Block-Allow-Websites
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