I just tried a "Measure Now" which failed. The app displays "Put Unit in Water and Try Measuring Again"

If you attempt to perform a Measure Now in the WaterGuru app and the app displays "Put Unit in Water and Try Again, and the Alert "Sensor Not in Water" appears, here is what is occurring:

• When performing a Measure Now, the app checks to see if the SENSE is submerged in water. 
• The SENSE has a Flow Sensor (Metal rectangle) on the side of the cassette holder suspended by a cable 
• If the Flow Sensor (Metal rectangle) is not submerged in water, the measurement will fail

Here are some of the reasons why this message can be displayed

• • Water Level in the Skimmer is too low
  • When the pool's water pump is turned on and running, the water level in the skimmer may be lowered so that the Flow Sensor (Metal Triangle) is not submerged in water
  • The SENSE unit itself is not in the skimmer - Pool Service personnel or family member may have removed the SENSE device to clean the skimmer
  • While placing the SENSE in the skimmer, you tapped "Measure Now" in the app, but the Flow Sensor was not yet submerged in the water.
    • If the flow sensor was not submerged in water when "Measure Now" was tapped, the app will continue to display "Put the unit in water and try measuring again".  You will need to wait until the next daily scheduled measurement time for the issue to resolve itself.  

    • If you have already waited until the next daily scheduled measurement time and the app still displays "Put the unit in water and try measuring again", there may be a problem with your device, please click here to submit a Support Request

      You can also contact us by phone Monday to Friday from 9:00am - 6:00pm PST at 1-844-989-4878.  WaterGuru Support can check your device remotely for troubleshooting.

Steps to resolve: 

• Follow the steps outlined here:  "Sensor not in Water" - WaterGuru SENSE