WaterGuru SENSE - Unable to upload Pool Photo in the WaterGuru app

If you are trying to upload a photo of your pool in the WaterGuru app, and are unable and you see an error:  "Error There was a problem with saving the pool image.  Please Try again", we are aware of this issue and we apologize for the inconvenience. 

Note: The issue is not affecting all WaterGuru SENSE users.  It is however affecting a subset of WaterGuru SENSE users on both Android and iPhones. 

• iPhone users - As of 8/1/24, the issue is now fixed for customers with iPhones.  Please re-try the photo upload and it should work. 
• Android users - If you have an Android phone, please try to upload an image of a lower size.  That should fix the problem.  If it does not, please let us know.  Our developers are working actively on a fix for the Android issue.  We apologize for any inconvenience.