WaterGuru SENSE - Connection Failed - Router Network Security

If you are attempting to pair your WaterGuru SENSE to your Wireless router and after entering the Wi-Fi password, you fail to connect with an error "Connection Failed" Check this Support article first for troubleshooting the most common "Connection Failed" connection failure reasons: "Connection failed. Connection to Wi-Fi failed, please try again" troubleshooting

If the above Support article does not resolve the issue and you have ruled out a password issue, an incorrect Wi-Fi security profile or the SENSE being too far away from your router or Network Access point, this may be an indication that the WaterGuru SENSE is attempting to connect to your Network SSID but is blocked by the router itself.

This typically occurs when connecting to a router that has network security software or internal network security settings enabled that are blocking the SENSE device’s connection attempt.

It can also occur if you attempt to connect to a virtual LAN (VLAN).  VLAN connections are not supported. It can also occur when connecting to Eero routers or enterprise grade or non-enterprise grade routers such as the Ubiquiti UniFi line of routers or others routers such as Eero routers.

What should I do?

1. Temporarily disable the network security software in order for the SENSE to pair to your Wi-Fi network.
2. Check your router's internal network security settings.  
3. Note:  This issue is rare but is typically seen in Eero or Ubiquiti Unifi routers. You may need to contact the router or security software vendor for assistance, especially if the router has advanced internal network security settings. If you are not the Network Administrator, you should reach out to the Network Administrator for assistance.

Examples of network security software:

• Netgear Armor
• Netgear Access Control
• Eero Secure
• Eero Secure+
• Asus AiProtection network security powered by Trend Micro
• TP-Link HomeCare TM – Trend Micro Antivirus and Network Security – Installed on most recent TP-Link routers including Deco and Archer routers – https://www.tp-link.com/us/homecare/
• Trend Micro Home Network Security
• Trend Micro Home Network Security Router Compatibility Lookup: https://helpcenter.trendmicro.com/en-us/product-support/home-network-security/router-compatibility-list/
• Trend Micro Home Network Station
• Trend Micro AiProtection
• Ubiquiti Unifi router or Unifi Network Controller Security – Enabling advanced Network Security Settings including DPI Deep Packet Inspection will block the WaterGuru SENSE from pairing

Note: The WaterGuru SENSE may also fail to pair, if you attempt to connect to a Wi-Fi extender, Access Point or mesh node that has not been correctly configured for network connectivity.