How do I set up the WaterGuru SENSE and connect to my Wi-Fi network in the WaterGuru app?

IMPORTANT:

Before you start, remember you must perform setup when you are within Bluetooth range (within 6 feet) of your SENSE.  Customers with Mesh Wi-Fi routers click here for important information.

EXISTING USERS - SETTING UP A NEW DEVICE:

If you are an existing WaterGuru customer who has already activated a SENSE device and are setting up a SENSE device for a new pool, do the following:

Instructions for Existing WaterGuru Customers setting up a SENSE

1. Launch the WaterGuru App on your phone
2. At the top middle portion of the screen, tap the drop-down arrow to the right of the name of your pool
3. Tap Add Device
4. At the Pool Selection screen, "Are you setting up the device in an existing pool or a new pool"
5. Select New if you are setting up another SENSE in new pool
6. Select REPLACE if you are setting up a replacement SENSE
7. Follow the instructions to activate the SENSE

Instructions for New WaterGuru Customers setting up a SENSE

Here's how to setup and connect the SENSE to your Wi-Fi network!

Download and install the WaterGuru App and create your Account

1. Download the WaterGuru app from the Apple App store or Google Play
2. Enable Bluetooth on your phone (Bluetooth must be enabled or you will not be able to complete the initial pairing of the device from the WaterGuru app)
3. Create a WaterGuru Account - you'll need to provide your email address and First and Last name
4. After your account has been created, we will send you an email with the subject "Your WaterGuru Verification code" - Note:  You may need to check your "Other" folder, Junk Mail folder or Spam folder if the email is not in your regular email Inbox.
5. On the app, enter the 6-digit verification code
6. After your email account has been verified, you will be prompted:  "Add Pool?  No pools or devices have been added to this account.  You may add a new pool, or use profile to sign into a different account that has that pool".
7. Tap Add Pool

Add Batteries and Cassette

Important:  Watch this video that shows how to open the SENSE!

1. At the Setup Water Guru screen, perform the following steps:
2. Add the batteries and cassette to the SENSE and only if provided you can place the cartridge in the mesh bag.  Note:  The use of the mesh bag is no longer required. 
3. Tap Save & Continue
4. The check box next to Add Batteries + Cassette will now be checked
5. Place in a mesh bag - will appear
6. Tap Save & Continue
7. The check box next to Place in mesh bag will now be checked
8. Place the SENSE unit in your skimmer
9. Tap Save & Continue
10. The check box next to Place SENSE in Skimmer will now be checked
11. At the Is your device in the Skimmer screen, tap Yes
12. Tap Save and Continue
13. The message "Your WaterGuru is setup, let's activate it now" will appear
14. Tap Activate SENSE

Name your Pool

1. At the Activate WaterGuru "Name your Pool" screen enter a descriptive name for the pool.
2. Tap Save & continue

Connect SENSE to Wi-Fi

1. At the Activate Guru Set up Wi-Fi (Requires Bluetooth) screen, tap Save & Continue
2. Android - The message "WaterGuru would like to use Bluetooth" will appear.  Tap OK
3. Android - If Bluetooth is disabled, the message "Turn on Bluetooth to Allow WaterGuru to connect to accessories" will be displayed 
4. iOS - If Bluetooth is disabled, the message "Bluetooth Error - Bluetooth must be on and privacy settings must allow WaterGuru to use Bluetooth" will be displayed 
5. Ensure Bluetooth is enabled in Settings on your phone.  Once Bluetooth has been enabled, tap OK if prompted
6. Tap Save & continue
7. "Hold tight, we are looking for your WaterGuru device" will be displayed
8. Note: If the message "No WaterGuru devices found" appears, ensure that the batteries are installed and that you have enabled Bluetooth on your phone and that you are within 6 feet of the SENSE device.  Note:  You may need to disable / enable Bluetooth on your phone in order for Bluetooth pairing to initiate.
9. Once the App has found your device, the following message will appear "Good news!  We found your WaterGuru", please select below. 
10. Tap the name of the WaterGuru device which will appear as: WaterGuru:X1X234 
11. Scanning for Wi-Fi Networks will appear
12. Note: If the message "Wi-Fi Scan Error - Please try again" appears, tap OK. Hit the back button until you reach the "Name your Pool" screen and try again
13. At the Wi-Fi connection screen, under "Choose a Network", a list of the SSIDs of compatible 2.4Ghz Wi-Fi networks will appear. 
14. Note:  If your home Wi-Fi network SSID does not appear, this could be an indication that your Wi-Fi network is either located too far away from the SENSE, in which case you will need to purchase a Wi-Fi range extender, you have disabled 2.4Ghz broadcast on your router, in which case you will need to enable 2.4Ghz on your router.
15. If you don't see your network name, refresh the screen by pulling down from the top of the app.
16. If you continue to not see your network and you have enabled 2.4Ghz broadcast on your router, you will need to purchase a Wi-Fi range extender.
17. When you see your network SSID, tap on the network name
18. At the Enter Password screen, carefully enter the password for your network and tap the check box next to "Remember Network and Password"
19. Tap Join
20. If you have entered an incorrect password, the following message will appear:  "Connection failed.  Connection to Wi-Fi failed, please try again"  Please re-check the password and enter it again.
21. If your SENSE device is located too far away from the network and the signal is too weak, the same error message will appear:  "Connection failed.  Connection to Wi-Fi failed, please try again".  Try repeating the process again.  If you continue to receive this error message, you will need to purchase a Wi-Fi range extender.
22. If you have verified that you are entering the correct password and that you have good Wi-Fi signal where your WaterGuru SENSE is located but you still get the error "Connection failed.  Connection to Wi-Fi failed, please try again", reboot your phone and launch the WaterGuru App to start the process over again.  Rebooting the phone will reboot your phone's Wi-Fi and Bluetooth settings.
23. Once the device is paired to your network, you will see a "check" box next to the Wi-Fi network name
24. Tap Continue 
25. Tap Save & Continue at the Complete Setup screen
26. "Your first measurement will start automatically in a few seconds" will be displayed briefly
27. The WaterGuru Home screen is displayed
28. Note: It can take up to 12 minutes to perform the first measurement

Important: