I've stopped receiving push notifications on my Android App, what can I do?

Push notifications on Android devices can sometimes stop after you switch to a new phone and transfer the phone data from the old phone using Samsung Smart Transfer Bluetooth, Wi-Fi or USB Cable. 

The transfer from the old phone to the new phone may not have copied over the required WaterGuru app permissions from the old phone. 

The same issue can occur if you transfer from an iPhone to an Android using the "Switch to Android App", Google Drive or USB cable method.

Push notifications can also stop if you inadvertently disabled WaterGuru App permissions during a software uninstall / reinstall or made changes to Notification settings in your Android phone's Settings menu.

Follow these troubleshooting steps to resolve:

Enable Notifications in the WaterGuru app

1. Launch the WaterGuru App
2. Tap the Gear icon (Settings) in the upper right-hand corner of the screen
3. Tap Notifications
4. Ensure the toggle switch to turn on Push notifications is turned "On"

Enable Notifications for WaterGuru in Android Settings

1. On your Android device tap Settings
2. Tap Notifications
3. Tap App notifications
4. Scroll down to WaterGuru
5. Ensure that the Notifications toggle switch is turned ON to allow notifications
6. You can also tap on the WaterGuru App notifications icon for more notifications alert options including sounds and vibration, silent, notification types, etc.

Allow Notifications in WaterGuru App Permissions in Android Settings

1. On your Android device tap Settings
2. Tap Apps
3. Scroll down to WaterGuru
4. Tap on WaterGuru
5. Under notifications, ensure that "Allowed" is displayed
6. At "Remove permissions if app is unused" - Change the Toggle switch from On to Off. This will prevent the WaterGuru App permissions from being removed if the WaterGuru app on the Android phone or tablet is infrequently used.

After you have performed all of the above steps, wait for your next scheduled Daily Measurement to occur.  You should now receive Push Notifications to your Home Screen.

If you do not, please contact WaterGuru.  A WaterGuru server issue may be preventing Push Notifications from being sent.  

Click here to submit a Support Request and Customer Support will respond

You can also contact WaterGuru Support during normal business hours by phone Monday to Friday from 9:00am - 6:00pm PST at 1-844-989-4878. WaterGuru Support can check your device remotely for further troubleshooting.