An order confirmation will be sent to your email address after the order has been placed.
A separate email with the service information and tracking number will be sent once the order has been shipped out.
- The email will state: "Your order is on the way. Track your shipment to see the delivery status".
- Tap "View your Order"
- After you tap on the link, you will be directed to a page showing the current status of your order and delivery status
- At the bottom of the page, your estimated delivery date and your Tracking number will appear
- You have the option to track your order using "SHOP" to have a link sent to your phone for easy tracking.
- Shop is an App that is available in both Google Play and the App Store
- Tap Track order with Shop
- A QR code will appear with the option to: "Track on your phone"
Scan the code with your phone’s camera to track with Shop.
Or send a link to your phone
- If you tap on "Send a link to your phone", you will be prompted to enter your phone number
- Enter your phone number and tap Submit
- You will receive a text message stating: "Track your order every step of the way in the Shop App", and a clickable link will be displayed
- Tap on the link and you will be prompted to install the Shop App from Shopify on your phone
- After you install the Shop App, you will see a list of any recent purchases that were processed using Shopify including WaterGuru orders.
- If you tap on the Device order itself, you will see a summary of the order with a link to tap Details to view the Order Details including your Order Number, Order Date, and Shipping information
- If you tap on the map, you will see the current Tracking Status of your order on a map
- In most cases, orders leave our warehouse within 24-48 hours.
- If part of your order isn’t available for immediate shipment, your order will not ship until all items are completed.
- Some chemicals are incompatible with each other and we will separate chemical orders automatically.